Job Description
– Are you a customer service professional with experience providing phone support to customers in a fast-paced environment that required you to be quick thinking, driven toward resolution and laser focused on detail?
- Do you work just as well independently as you do part of a team?
- Do you possess a friendly, upbeat and professional demeanor?
If so, you should be at Barcodes!
At Barcodes, our Customer Service Representatives work hard in a fast-paced environment serving our customers via phone, email and live chat by providing product and service information and resolving account issues.
What You’ll Do
- Answer customer service calls across multiple storefronts – high-volume
- Screen Technical Support calls to ensure Customers are authorized to speak with Technical Support
- Respond to customer service emails across multiple storefronts – high-volume
- Engage with customers through live chat
- Proficiency in using CRM (NetSuite & SalesForce), Microsoft Office Applications & phone system
- Strong computer skills required
- Address customer inquiries related to order returns or order issues in a timely, professional manner
- Ensure appropriate resolution to any outstanding order issue is completed.
- Address internal department inquiries in a timely, professional manner. Ensure appropriate resolution to any outstanding task is completed.
- Document and communicate customer issues and/or complaints at the account level.
- Process & approve returns (RMAs) & track RMAs in our system with notes & follow-ups with customers or internal departments to see the RMA closes out properly.
- Work with FedEx/UPS/Carriers to resolve delivery issue for customer shipments or returns.
- Process & approve RMA replacement sales orders when necessary
- Project management of our custom product sales orders. Communication with customers by email or by phone in a time sensitive manner about customers art work, order details, & art proofs. Effectively communicate with our production team to see custom orders are produced to customer specifications
What You’ll Need
Required:
- High School Diploma or GED
- Minimum of one year of customer service experience providing phone support to customers in a distribution/warehouse environment with the ability to quickly assess customer issues and execute resolution in a timely manner.
- Technology proficient. NetSuite/Salesforce experience preferred.
- Excellent attention to detail – Pride in accuracy of work quality output
- Strong communication skills written & verbal
- A friendly, professional, upbeat demeanor
- Fast-paced, quick-thinking, with the ability to multi-task
- Ability to work independently as well as part of a team
Who You Are
We take our guiding values seriously. You should be someone who will:
- take action. You respond quickly to customers and seek excellence in everything you do.
- build trust. You always act in a customer’s best interest and do what you say you will do.
- think BIG. You have an eye to the future and bring expertise and creativity into every interaction.
- make it easy. You find ways to solve problems and bring clarity to complex challenges.
- win together. You are inclusive and collaborate to delight the customer and deliver success together.
Who We Are
Barcodes, Inc. is a high-growth, global provider of technology solutions that unlock the power of a world in motion so modern business can thrive. Founded in 1994, Barcodes sells, integrates, and supports enterprise mobility and supply chain visibility solutions. The Company’s solution offerings, which include devices, software, services, and supplies, enable organizations to capture and manage data about their assets, people, and transactions. Barcodes’ solutions improve productivity, provide an elevated customer experience, and drive better customer results. At its core, Barcodes is uncompromising about customer service, delivering industry leading solutions through its solutions engineering and technical sales teams who collaborate with each customer to build long-term strategic and result-driven relationships. Odyssey Investment Partners has been invested in Barcodes since December of 2018.
Click Here to See Us In Action
What We Offer
- Hybrid & Remote Work Models
- Fitness Reimbursement
- Employee Assistance Program
- Employee Perks Program
- Employee Referral Program
- Paid Volunteer Time
- A Vibrant Company Culture that Values Diversity
Barcodes Inc. is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran’s status, or any other protected characteristic. Please see EEO is the Law.
If you have a disability or special need that requires an accommodation in the application process, Click here to request assistance with Request for Accommodation in the subject line.
What to prepare
- 3 forms of Identification approve by I9
Preferred dress code
Business casual (dress pants/skirt, button down/blouse, optional tie)
What is a hiring event?
Think of it like a job fair, but for one company and more personal. Hiring events are a great way for employers to fill multiple roles quickly. Hiring is a human process, and they would like to meet you to see if you’re a fit!